The Front Line is the Bottom Line:

Front line employees’ effect on customers determines bottom line results.
Employees have the potential to:

•	perform reliably, productively, and effectively to your expectations each and every day
•	strongly impress the customer
•	lead the customer to provide your company with a source of future referrals

…all through their direct, daily interactions with the customer. Practical strategies for assuring front line excellence are provided in this seminar.

Succeed Despite Constraints

Discover strategies for success, regardless of what you cannot change! Experience success despite the rules, budgets and regulations that appear to limit your accomplishments. They are but small obstacles when you are securely focused on a positive vision of the future. Find out how to get the “lucky breaks”, find the obscure options and explore infinite new alternatives.

Communicating for Results

Words are powerful! It’s amazing what you can accomplish with the ability to communicate effectively with a wide variety of people. Handle complaints and objections skillfully, create satisfied customers and foster employee cooperation. Successfully convey importance, requirements, excitement, and enthusiasm in order to enlist others to become passionate about company goals. This seminar offers functional methods that will increase your effectiveness in getting your point across and achieving personal and company success.

Escalating your Success

How to Create and Intensify Employee Motivation
Make your dream of a highly motivated and productive workforce a reality! Motivation stems from ability, shared goals and a drive to accomplish. Clearly define expectations, appropriately train, create an environment of enthusiasm and support, and reward excellent performance enabling employees to exceed your expectations. In this seminar you will learn to motivate beyond the money and promotions.

Motivate Yourself!

Stay pumped! Lead and manage yourself to extraordinary levels of performance. Imagine the success and the job satisfaction you can achieve as you discover what motivates you when you are at your best.

Essentials for Building an Effective Team

Discover and capitalize on the strengths of each team member and elicit exceptional performance from the team. Assure each individual’s accountability and commitment while achieving group goals. Learn how to forge a team identity, set clear expectations and overcome conflict to maximize the team’s collective genius.

Interviewing & Hiring the Right Employees for your Company

Save time and frustration in:

• recruiting • interviewing • hiring • training • disciplining • terminating

…by hiring the people who fit your company’s needs, culture and job requirements. Learn strategies to bring in the best people for the job.

Deliver Inspiring Recognition & Feedback

You can be inspiring!
Feedback is crucial for employees’ future success. Even criticism can lead to positive results. As a leader, every move you make can have a positive effect on motivation and productivity. Learn practical strategies for inspiring a challenging workforce without breaking the bank.

Where to Find Great Ideas

Ask! Employees are your top competitive advantage. Set your employees free to release their creativity and ingenuity so they can:

•	provide the innovation needed to stay on top of the competition
•	give ideas about streamlining processes
•	suggest time and cost-saving solutions obvious to the front-line employees who do the job everyday.
•	avoid recurring problems
•	avoid costly mistakes

A more motivated and committed workforce comes from employees that feel involved and are able to voice their input and suggestions. This seminar will provide concrete guidance on bringing forth the best ideas from your employees.

Keys to Effective Conflict Resolution

Sleep better at night! Conflict is inevitable, but not unmanageable. Whether you’re faced with an employee issue, conflicts between peers or complaining customers, how you approach these situations is crucial.

Animosity, stress, frustration and unforeseen costs can result…
OR
Viable solutions, stronger relationships and mutual achievement of goals can be obtained.

Instead of stressing over, and avoiding those difficult situations, gain the confidence needed to address tough issues and find solutions to the problems at hand.